Las Vegas Pet Sitting
I Come To You
Frequently Ask Questions
Do I need to meet with you before
Yes, an initial consultation is required before your
first service can be provided. This consultation usually runs
around 1 hour, and will give us time to go through all the required
paperwork as well as tour your home and schedule your service.
This first consultation is free. Consultations for services later on
are available but are not required. Subsequent consultations & key
pickups/drop offs will be charged at our regular visit rates.
Please be sure to call far enough in advance to
schedule your consultation. Las Vegas Pet Sitting does book up periodically,
and will not always have time to schedule in last minute consultations or
service. Also, although we have an excellent track record of
obtaining and retaining clients, you'll want to meet with us, to be sure we
are a "good fit" for your home in plenty of time before service starts.
Are your rates per pet?
No, all rates are by time only and almost all tasks
are included. However, you will be required to provide enough time
for us to complete all tasks requested as well as unexpected tasks like
accident clean-up, general clean-up, necessary contact, etc.
We will strive to get everything done in the time you request for your
first service (with our approval), but any extra time needed will be
changed to you and must be paid within 14 days of bill receipt (or
additional late fees will be applied).
As of 3 years of being in business, we have only
had to charge for added on visit time less than 5 times and always for 15
minutes or less. Experience
has given us a good ability to estimate in advance, barring significant
Do you provide overnights or stay
in the home?
We do offer overnights and hourly/daily care, and
actually most new clients initially ask for this service. However,
overnights cost more. As a result, every client that asked for an
overnight decided to try 2-4 visits during the daytime instead and found
that it worked out great for their home. Most dogs and cats actually
prefer not having a non-family member staying overnight or during the
daytime in their home while they sleep. And after 20-45 minutes with
a pet sitter, they are done playing and getting attention, and are ready
to go back to a nap until the next visit.
We also find that many pets that are "accident prone"
actually have fewer accidents once they realize that their pet sitter is
coming on a schedule. It takes about 2 days for some dogs to get
into a "routine". In the meantime, we are happy to cleanup
accidents, put out newspaper or plastic, or do more frequent visits.
How many times do you visit, and
Our regular hours are from 7:00 am - 7:00 pm. You
will be scheduling 2 hour time slots within this time for your visits.
Most people choose 30 minute visits, about every 4-8 hours. If you
would like to schedule time before the 7:00 - time slot or after the
7:00 time slot, you will be charged $3 extra per visit.
Please schedule us to come frequently enough that we will not be
cleaning up unnecessary accidents. If you do not,
accidents may be charged extra. We understand that some pets will
have accidents despite frequent scheduling - the extra fee does not apply
to these pets.
Why is pet sitting so expensive?
Many people are new to the pet sitting experience,
and when they think of a pet sitter they may automatically compare us to
baby-sitters or teenage house sitters. There is an enormous
difference between professional pet sitters, and having friends, family,
or teenagers watch your home. In fact, more than 3/4 of our clients
have minor to major horror stories of previous non-professional pet
sitting experiences. Keep reading to find out more.
We pride ourselves in offering some of the lowest pet
sitting rates in the Las Vegas area. Being an
active participant of the Professional Pet Sitter Institution and, we have the ability to actively monitor competitors rates in
order to make sure our rates stay reasonable. Plus, you will receive
all the benefits of knowing a professional is caring for your home.
What can I expect from a
NON-professional sitter? Or "Should I just get a friend to watch
In reported experiences, it's normal for young
sitters to come for approximately 3 days at most. At that
point they get bored with the pet and just don't "feel like" coming any
more -and they don't tell anyone, they just try to cover up the fact.
So the pet goes uncared for, for possibly days.
In reported experiences, it's normal for all
adult friends & family to schedule consistent visits to your home,
but then to find out they are "unable to make it" at the last
minute. Or, they cannot make their scheduled times, so they will
only come as they think they can (maybe just in the morning today).
More visits get missed the longer the vacation period lasts.
Most non-professionals will be initially excited
about the opportunity to sit for your home. And usually they will
have a genuine love for your pet. However, they are probably not
used to the "quirks" that your pet may have (that you or your
professional pet sitter probably doesn't even notice!) and often the
initial enthusiasm will turn to frustration that the pet will not
"behave" they way they expected. Once the enthusiasm has
diminished, the pet may receive less affection.
The cat will probably get out.
Usually because the door is opened to take the trash out, or to quick
get something outside. Especially if there are dogs that need to
be taken outside. Even beginning professional pet sitters need the
experience of a couple of unbelievably crafty cats escaping before they
truly have that ever vigilant eye and special walk through the door and
shut it tight technique that prevents all possible escapes.
One task will get missed. Especially
if you leave a to-do list (somehow people think they need to think LESS
if they have a list). Most tasks will be completed
diligently, but the one task will be consistently forgotten. Often
it's cleaning the litter boxes. The second most common is filling
water. Watering plants, getting mail, and locking doors are also
easy to forget.
Non-professional help is there to help you out.
So they will do the minimum possible to complete their duties.
Accidents & hairballs may be missed, and the house may not be quite as
tidy as when you left.
Lastly, non-professional help may not be versed
in what to do in case of emergencies or medical situations.
What can I expect from a
Scheduled care. NO SHORTCUTS.
We are there when we are scheduled to be there. In the rare
emergency case that we have problems making it to your home in the 2
hour or 1 day span you select, we will use a backup plan to care for
your pets. Part of the backup plan may be to split a visit into 2
evenly spaced visits, to have an emergency backup sitter cover the sit,
or to call you or your emergency contact to reschedule. If
your pet is inconvenienced in any way we refund your money or give you a
partial credit. And of course we clean up all accidents for free,
and spend extra time with any pet that has been distressed.
You are welcome to call at any time to add
tasks, check up on your pet, and to verify upcoming service dates and
times. We carry a cell phone, and return most calls the same day
(usually between 7-8 pm).
We use detailed notes to properly and
consistently care for your home. It is important that
you fill out all paperwork in a detailed manner, because we attempt to
follow your written notes carefully at every visit.
We leave a detailed log of how things went
and any problems we came across. We may also leave answers
to your questions, and ideas or tips for better caring for your pet
(things you may not have thought of - NOT judgments - we know you know
your pet best!).
Little extras to make your home comfortable
to come home to. Like sweeping up after an excessively
shedding cat. Cleaning up litter tracks. Brushings outside.
Toenail clippings, ear cleanings, hairball checks, mail sorting, garbage
taking-out, temperature monitoring. All these and more are
included in service.
We are insured, including optional coverage
for "mysterious disappearance or breakage". We also are
extra careful to secure your home, to not overexcite your pet inside (in
a way that it causes damage to your home or itself). We
don't bring along company or visitors, except other professional,
No worries. You deserve a worry-free
Our enthusiasm is contagious. We love
this job. Even on our "worst" days, we work hard to be
enthusiastic and comforting to your pet. And usually they return
Can I trust having a stranger in
No! At Las Vegas Pet Sitting, we strive to be
honest, reliable, trustworthy, and careful. But we know that
having a stranger come into your home for the first time is
nerve-racking, as it should be! To put your mind at ease, we
welcome you to ask us lots of questions at the initial consultation.
We welcome you to call any of our previous clients as
references, and will provide a list upon request. Feel free to ask
other sitters or area vets about us! We would like to build a
trusting relationship with you. Most clients do feel completely at
ease after the first or second service, and recommend us to others with
We also recommend that you do not allow other
services or people into your home during vacations. Pets often sneak
off to areas they should not be when others enter the house. All
visitors should leave a note of their visit, and where the pets were last
seen. All visitors should schedule visits in advance, or leave a
note on the front door or mailbox when they arrive. We will call the
police if we see unexpected visitors.
Will you care for Snakes?
Yes! We have experience with many animals,
personal and professional. And we take fastidious notes on all your
pets, so even unusual pets that we have not previously cared for will get
the best care possible. Bugs are ok also, however spiders may take
Do you care for any animals that
tried to bite you?
Las Vegas Pet Sitting will often take on pets
that that other sitters have rejected. We will not put ourselves in
a dangerous situation, where we might get mauled, attacked, or harmed.
But we have lots of experience with more aggressive pets, and we know how
to best work with nippy dogs, terrified cats, defensive dogs, and
protective pups. We are also very patient, and find it often just
takes some time and space to get desired behaviors.
Do I have to pay now?
Deposit in full is due prior to service. For
your first service, you will pay at the initial consultation. The
refund schedule is listed on the FORMS page and on the LEGAL
What will you do with our pets?
Walk, play, ignore, pet, brush, clip nails, turn out,
clean up - whatever you specify. We will not take a pet out
unleashed unless/until we feel comfortable that the pet will not
wander/run out of the designated area. A leash and collar must be
provided for every dog.
What will you do with my keys?
Keys are normally picked up during the initial
consultation. We prefer to receive 2 fully tested keys, one of which
we like to write a code on with permanent ink. If only one key is
provided, we will make a copy if we have the time. The second key is
kept in a safe location in case a key is broken or fails to work.
After your sit your keys will be stored in our safe
until your next reservation. Key storage is free. If you would
like your key returned at the end of your first service, please leave a
note with the date and time of the last sit and a reminder to leave the
key and how to exit (can the door be locked with the key in the house?) in
plain sight. Any future key pickups will be charged at key pickup/drop off
rate plus any travel fees.
Keys can also be dropped off to you after your
service period. You will need to call and schedule a time to do this
transfer, and it will be charged at key pickup/drop off rate plus any
travel fees. If you would like to pick up your key, this can be
scheduled also with an extra charge. Your key can also be mailed
for a fee in a padded envelop, wrapped in cardboard.
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